Portal for Insurance Broker

Arthur J. Gallagher & Co, one of the worlds largest insurance brokers and on track to have $1 billion in revenues this year (2002), has decided to address the communication needs of its employees and customers through a portal.

For the months of March through July, I consulted with AJG to help its team of developers efficiently excel in its portal development. After helping the other developers become familiar with the Plumtree environment, I focused on building a suite of Plumtree gadgets for web content management and content publishing. This system included:

• support for multiple authors
• an article approval process
• email alerts for approvers
• article versioning and rollbacks
• a template system
• and of course, more

Major elements of the AJG deployment include:

• Reworking the structure and functionality of the Plumtree user interface, for example, extending the gadget registration to customize features and rendering of gadgets.
• Creating a security framework that greatly extends Plumtree's built-in features to allow more granularity of user rights while reducing user administration
• Creating web-based content editing and approval processes
• Creating collaborative workspace for employees and clients to more easily and quickly move through the forms and information tied to the insurance industry